Question 1

What credit amounts can I buy?

Accepted Answer

You can purchase £15, £35, £50, £100, £350, £500, £800 or £1,500 in Vouch Credits.

Question 2

How much is one Vouch Credit worth?

Accepted Answer

One Vouch Credit has a value of £1 when used across the Vouch Lab service catalogue.

Question 3

Do credits expire?

Accepted Answer

Yes. Credits remain valid for 12 months from their purchase date.

Question 4

Can I combine credits?

Accepted Answer

Yes. Your credits are held in one wallet and can be used across multiple services or combined for larger projects.

Question 5

Can I split my balance across several services?

Accepted Answer

Yes. You can use your available balance across as many eligible services as you need.

Question 6

Are unused credits refundable?

Accepted Answer

Refund eligibility depends on the applicable refund policy and whether credits have already been used. Please review the Refund Policy for complete information.

Question 7

Do credits include advertising spend?

Accepted Answer

No. Vouch Credits cover Vouch Lab services only. Advertising media spend is paid separately and directly to the relevant advertising platforms unless otherwise agreed.

Question 8

How quickly are services delivered?

Accepted Answer

Every service displays an expected delivery time. Delivery begins after we receive all required information, files and approvals.

Question 9

How many revisions are included?

Accepted Answer

Each service page explains its included revision policy. Unless otherwise stated, one light revision is included.

Question 10

Can I request work that is not currently in the catalogue?

Accepted Answer

Yes. Contact our team and we can review your requirements and prepare a custom scope when appropriate.

Question 11

Where can I track my projects?

Accepted Answer

You can follow project status, messages, files, deliverables and wallet activity from your Vouch Lab dashboard.

Question 12

Do you use AI?

Accepted Answer

Yes. We use AI where it improves speed, analysis, personalisation or ideation. All final work is reviewed by experienced specialists for quality, accuracy and brand alignment.

Question 13

Who owns the final deliverables?

Accepted Answer

Ownership is governed by the applicable Terms and Conditions. Unless otherwise stated, approved and fully paid deliverables are transferred for the agreed business use, subject to any third-party licences.

Questions? Clear answers.

Credits

Services & Delivery

Projects

AI & Expertise

Ownership & Legal