Terms of service
Marketwintime Limited
Company Registration No.: 78877451
Registered Office: N0.5, 17/F, Strand 50, 50 Bonham Srand, Sheung Wan, Hong Kong
Terms and Conditions
Last updated: 2025
These Terms and Conditions (“Terms”) govern the use of the website www.vouch-lab.com (hereinafter, the “Site”), operated by Marketwintime Limited, a company incorporated in Hong Kong under company number 78877451, with its registered office at N0.5, 17/F, Strand 50, 50 Bonham Strand, Sheung Wan, Hong Kong (hereinafter, the “Publisher”).
By accessing or using the Site, you (“User”) agree to be bound by these Terms without limitation or reservation.
Article 1 – Definitions
For the purpose of these Terms, the following definitions apply:
1.1 “Content”: all information, text, graphics, logos, icons, images, audio, video, data compilations, software, catalogues, and other materials made available on the Site.
1.2 “Publisher”: Marketwintime Limited, as the operator and owner of the Site.
1.3 “Services”: all digital marketing and creative services offered via voucher-based catalogues on the Site, including but not limited to design, advertising, SEO, analytics, email, branding, website creation, CRO, and related growth solutions.
1.4 “User”: any natural or legal person, whether an individual or business, who accesses, browses, or uses the Site or purchases Services.
1.5 “Parties”: collectively refers to the Publisher and the User.
Article 2 – Purpose and Scope
2.1 Purpose
These Terms establish the legal framework governing access to and use of the Site and the Services provided therein.
2.2 Acceptance
By using the Site, the User acknowledges that they have read, understood, and accepted these Terms in full.
2.3 Applicability
These Terms apply to all Users, whether they are browsing the Site for information, reviewing the catalogue, purchasing vouchers for services, or otherwise engaging with the Publisher.
2.4 Exclusions
These Terms do not govern third-party services or external websites accessible via hyperlinks on the Site. Such external services remain subject to their own terms.
Article 3 – Access to the Site and Services
3.1 Free access
The Site is freely accessible to any User with internet access. Related costs (hardware, software, internet connection) are borne exclusively by the User.
3.2 Availability
The Publisher endeavours to maintain continuous access to the Site and Services but cannot guarantee uninterrupted availability. Access may be suspended without prior notice for maintenance, technical updates, or force majeure.
3.3 Restrictions
The Publisher reserves the right to restrict or refuse access to any User who violates these Terms or applicable law.
3.4 Service description
The Site offers Users the possibility to:
- Review the Publisher’s catalogue of voucher-priced marketing and creative services;
- Submit requests for information, quotations, or purchases;
- Access strategic and operational growth content;
- Subscribe to communications and updates.
Article 4 – Modification of the Terms
4.1 Right to amend
The Publisher reserves the right to update these Terms at any time, without prior notice.
4.2 Binding nature
Users are bound by the version of the Terms in force at the time of accessing the Site.
4.3 Notification of changes
Where substantial modifications are introduced, the Publisher will endeavour to notify Users via the Site or by direct communication when possible.
4.4 User responsibility
It is the User’s responsibility to regularly review these Terms to remain informed of any updates.
Article 5 – User Obligations
5.1 Lawful use
The User undertakes to use the Site and Services solely in compliance with applicable law, public order, and these Terms.
5.2 Prohibited behaviour
The User must not:
- Use the Site for fraudulent, abusive, or unlawful purposes;
- Attempt to circumvent security measures or gain unauthorised access;
- Introduce viruses, malware, or harmful code;
- Infringe intellectual property rights of the Publisher or third parties;
- Post or transmit unlawful, offensive, defamatory, or discriminatory content.
5.3 Responsibility for content
If the Site permits User-generated content (e.g., reviews or testimonials), the User guarantees that such content is accurate, lawful, and non-infringing. The Publisher may moderate or delete such content at its sole discretion.
5.4 Indemnification
The User agrees to indemnify and hold harmless the Publisher from any claims, damages, or costs arising from misuse of the Site or breach of these Terms.
Article 6 – Responsibility of the Publisher
6.1 Best efforts
The Publisher makes every effort to provide reliable Content and Services and to maintain the security of the Site. However, the Publisher does not guarantee that the Site or Services will always operate without error, interruption, or technical failure.
6.2 Exclusions of liability
The Publisher shall not be liable for:
- Temporary interruptions due to maintenance, updates, or unforeseen technical issues;
- Damages resulting from cyberattacks, intrusions, or unauthorised access;
- Errors, omissions, or inaccuracies in the catalogue, Content, or Service descriptions;
- Direct or indirect damages suffered by Users due to their use or inability to use the Site or Services.
6.3 Force majeure
The Publisher cannot be held responsible for non-performance caused by events beyond its control, including natural disasters, strikes, governmental restrictions, public health crises, or wars.
6.4 Third-party failures
The Publisher disclaims liability for delays or failures attributable to third-party service providers such as hosting providers, internet access suppliers, or payment processors.
Article 7 – Hyperlinks and External Resources
7.1 External links
The Site may contain hyperlinks to external websites or third-party resources. These links are provided for informational purposes only.
7.2 No control
The Publisher has no control over external websites or resources and assumes no responsibility for their availability, content, or policies.
7.3 User caution
Users who access external sites via hyperlinks from the Site do so at their own risk and are encouraged to review the applicable terms and privacy policies of such websites.
7.4 Linking to the Site
Any creation of a hyperlink pointing to the Site requires prior written consent from the Publisher, which may be revoked at any time without justification.
Article 8 – Intellectual Property
8.1 Ownership
All elements of the Site—including text, images, logos, graphics, videos, catalogues, and source code—are the exclusive property of the Publisher or its partners, unless otherwise indicated.
8.2 Legal protection
These elements are protected by copyright, trademark, and other intellectual property laws applicable in Hong Kong and internationally.
8.3 Prohibited uses
The User shall not reproduce, distribute, modify, adapt, translate, or publicly display any Content or catalogue without prior written authorisation from the Publisher.
8.4 Limited licence
The Publisher grants the User a personal, non-exclusive, non-transferable licence to access and use the Site solely for private or professional purposes directly related to the purchase of Services. No licence is granted for commercial exploitation outside this framework.
Article 9 – Personal Data and Confidentiality
9.1 Compliance
The Publisher processes personal data in accordance with the applicable data protection regulations in Hong Kong and, where relevant, international standards (e.g., GDPR for EU residents).
9.2 Collection and use
Data may be collected through forms, orders, cookies, or interactions with the Site. Such data may be used to:
- Manage orders and provide Services;
- Improve the Site and User experience;
- Send information, updates, or promotional offers (with prior consent where required).
9.3 User rights
Users may exercise their rights of access, rectification, deletion, or objection to data processing by contacting the Publisher through the Site’s contact details.
9.4 Confidentiality
The Publisher undertakes to keep Users’ personal data confidential and not to disclose it to third parties without consent, except when required by law.
9.5 Security
Appropriate technical and organisational measures are implemented to protect data against unauthorised access, alteration, disclosure, or destruction.
Article 10 – Applicable Law and Jurisdiction
10.1 Governing law
These Terms are governed by and construed in accordance with the laws of Hong Kong.
10.2 Exclusive jurisdiction
Any dispute relating to the interpretation, validity, or execution of these Terms shall be subject to the exclusive jurisdiction of the competent courts of Hong Kong.
10.3 Partial invalidity
If any provision of these Terms is found invalid or unenforceable, the remaining provisions shall remain in full force.
10.4 Language
These Terms are drafted in English. In case of translation, the English version shall prevail in the event of conflict.
Article 11 – Account Creation and Security
11.1 Account registration
Some Services may require the User to create an account on the Site. The User agrees to provide accurate, complete, and up-to-date information when registering.
11.2 Confidentiality of credentials
The User is solely responsible for maintaining the confidentiality of their login credentials (username and password). Any activity carried out using these credentials will be deemed performed by the User.
11.3 Security obligations
The User undertakes to:
- Notify the Publisher immediately of any unauthorised use of their account;
- Refrain from sharing their login credentials with third parties;
- Use strong and regularly updated passwords.
11.4 Suspension or termination
The Publisher reserves the right to suspend or terminate any account without notice if fraudulent activity, misuse, or a breach of these Terms is suspected.
Article 12 – Service Provision
12.1 Nature of services
The Publisher provides digital marketing, branding, design, and related growth services described in the voucher catalogue available on the Site. Descriptions are provided for informational purposes and reflect the scope attached to each voucher.
12.2 Availability
Services are subject to availability and may be modified, suspended, or discontinued at the Publisher’s discretion.
12.3 Execution timeframe
The Publisher will use reasonable efforts to deliver Services within the indicated timeframes (e.g., 2–3 days, 7–10 days) but cannot be held liable for delays beyond its control, including delays due to User inaction, third-party providers, or force majeure.
12.4 User cooperation
The User agrees to provide all necessary information, approvals, materials, and feedback required for the proper execution of the Services. Failure to do so may result in delays or cancellation without refund.
Article 13 – Pricing and Payment Terms
13.1 Prices
Prices are those displayed in the online catalogue at the time of ordering, expressed in GBP (or equivalent currency when specified), and may include applicable taxes unless otherwise indicated.
13.2 Payment methods
Payments may be made via credit/debit card, bank transfer, or any payment method supported by the Publisher’s authorised payment processors.
13.3 Payment deadlines
All orders must be paid in full at the time of purchase. No Service will be executed without full upfront payment, unless otherwise expressly agreed in writing.
13.4 Default of payment
In case of non-payment or chargeback, the Publisher reserves the right to:
- Suspend or terminate provision of Services;
- Apply late payment interest at statutory rates;
- Recover all collection costs incurred.
Article 14 – Refund Policy
14.1 Right of withdrawal
If the User qualifies as a consumer under applicable Hong Kong or international law, they may exercise a statutory right of withdrawal within 14 days of purchase, provided the Service has not already been fully performed.
14.2 Exclusions
No refund will apply to:
- Services already executed in full before the withdrawal request;
- Services customised to the User’s specific business needs (e.g., brand design, tailored strategies).
14.3 Refund procedure
Refunds, when applicable, will be processed using the same payment method used for the original order, unless otherwise agreed with the User.
14.4 Partial refunds
If a Service is only partially completed, the Publisher may retain an amount proportional to the work already performed.
Article 15 – Termination of Services
15.1 Termination by the User
The User may request termination of their account or subscription at any time. Termination does not release the User from payment obligations for Services already ordered or executed.
15.2 Termination by the Publisher
The Publisher may terminate Services with immediate effect in the event of:
- Breach of these Terms by the User;
- Fraudulent or unlawful use of the Site or Services;
- Non-payment of amounts due.
15.3 Consequences of termination
Termination results in immediate suspension of Services and, where applicable, deletion of the User’s account data, subject to legal retention obligations.
15.4 Survival of provisions
Clauses relating to intellectual property, confidentiality, liability, indemnification, and applicable law remain in effect after termination.
Article 16 – Warranties Disclaimer
16.1 “As is” basis
The Site and Services are provided “as is” and “as available”, without any warranty of any kind, express or implied.
16.2 No guarantees
The Publisher does not warrant that:
- The Site will be uninterrupted, secure, or error-free;
- The Content, catalogue, or deliverables will always be free from inaccuracies or omissions;
- The Services will achieve specific results (e.g., sales, ROI, engagement), as these depend on external factors beyond the Publisher’s control.
16.3 User responsibility
The User acknowledges that use of the Site and Services is at their sole risk and agrees to independently assess the suitability of the deliverables for their purposes.
Article 17 – Indemnification
17.1 User indemnity
The User agrees to indemnify and hold harmless the Publisher, its directors, employees, contractors, and partners from any claim, damage, liability, or cost (including reasonable legal fees) arising from:
- Improper or unlawful use of the Site or Services;
- Breach of these Terms by the User;
- Infringement of intellectual property or third-party rights.
17.2 Scope
This indemnification obligation remains enforceable even after termination of the contractual relationship with the Publisher.
Article 18 – Confidentiality
18.1 Commitment of the Publisher
The Publisher undertakes to treat as confidential any information expressly identified as such by the User and not to disclose it to unauthorised third parties.
18.2 Exceptions
Confidentiality obligations do not apply to information that is:
- Already public at the time of disclosure;
- Lawfully obtained from a third party without confidentiality restrictions;
- Required to be disclosed by law, regulation, or court order.
18.3 User obligations
The User also undertakes to respect the confidentiality of all information, documentation, or data provided by the Publisher in the context of delivering the Services.
Article 19 – Governing Law and Jurisdiction
19.1 Applicable law
These Terms shall be governed by and construed in accordance with the laws of Hong Kong.
19.2 Exclusive jurisdiction
Any dispute relating to the interpretation, performance, or termination of these Terms shall be submitted to the exclusive jurisdiction of the competent courts of Hong Kong.
19.3 Mediation and amicable resolution
Before initiating legal proceedings, the Parties agree to attempt in good faith to resolve disputes through negotiation or mediation.
Article 20 – Miscellaneous Provisions
20.1 Entire agreement
These Terms constitute the entire agreement between the Publisher and the User regarding the use of the Site and Services, and supersede all prior discussions or agreements.
20.2 Severability
If any provision is held invalid or unenforceable, the remaining provisions shall continue in full force and effect.
20.3 No waiver
The failure of the Publisher to enforce any provision of these Terms shall not be deemed a waiver of its rights.
20.4 Assignment
The Publisher may assign or transfer its rights and obligations under these Terms to any affiliate or successor, provided that Users are notified in advance.
20.5 Language
These Terms are drafted in English. In case of translation, the English version shall prevail in case of conflict.
Supplementary Terms and Service Conditions – Vouch-Lab
Operated by Marketwintime Limited
Company Registration No.: 78877451
Registered Office: N0.5, 17/F, Strand 50, 50 Bonham Strand, Sheung Wan, Hong Kong
Article 1 – Marketing and Performance Disclaimer
The Publisher provides Services on a best-effort basis. While deliverables are designed to optimise marketing and growth, no guarantee is made regarding specific outcomes such as conversion rates, revenue increases, or brand visibility.
Article 2 – Compliance with Laws and Regulations
The User remains solely responsible for ensuring that campaigns, content, and strategies comply with applicable legal requirements in their jurisdiction. The Publisher disclaims liability for any non-compliance by the User.
Article 3 – Force Majeure
Neither Party shall be held liable for non-performance due to force majeure, including natural disasters, pandemics, governmental restrictions, cyberattacks, or service provider failures. If such an event continues beyond 60 days, either Party may terminate without liability.
Article 4 – International Users
Users accessing the Site from outside Hong Kong are responsible for compliance with local laws, currency exchange fees, and applicable taxes. Certain Services may be subject to export control or trade restrictions.
Article 5 – Customer Support and Complaints
The Publisher provides customer support via the contact details listed on the Site. Complaints must be made in writing and will be handled within a reasonable timeframe. Escalation to mediation or arbitration may be pursued before litigation.
Article 6 – Deliverables and Intellectual Property
All deliverables created under the Services (e.g., designs, reports, campaigns) remain the property of the Publisher until full payment is received. Upon payment, rights are transferred to the User for intended business use, unless otherwise agreed.
Article 7 – Confidential Information
Both Parties undertake to maintain strict confidentiality regarding non-public business or technical information exchanged in connection with the Services, except where disclosure is required by law or consented to in writing.
Article 8 – Data Protection and GDPR Compliance
Where Services involve the processing of personal data, the Publisher acts as a processor and the User as controller. The User guarantees that personal data provided complies with GDPR and other applicable laws.
Article 9 – Non-Solicitation
During the collaboration and for twelve (12) months following termination, the User shall not solicit or attempt to hire employees, contractors, or consultants of the Publisher without prior written consent.
Article 10 – Limitation of Liability
The Publisher’s total liability for any claims under these Supplementary Terms shall not exceed the amount paid by the User for the specific Service giving rise to the claim.
Article 11 – Subcontracting and Third Parties
The Publisher may subcontract part of the Services to qualified third parties. The Publisher remains responsible for the overall quality of Services delivered.
Article 12 – User’s Representations
The User represents and warrants that all information, materials, and data provided for the execution of Services are accurate, lawful, and free from third-party rights infringement.
Article 13 – Suspension of Services
The Publisher may suspend Services in case of:
- Non-payment,
- Breach of obligations,
-
Legal or regulatory investigation.
Suspension does not release the User from payment obligations.
Article 14 – Refunds and Adjustments
Where partial performance of a Service occurs, the Publisher may issue partial refunds or credits at its discretion. Refunds are processed within 14 business days after approval.
Article 15 – Service Modification
The Publisher may update, enhance, or discontinue Services at its discretion. Significant changes will be communicated in advance where reasonably possible.
Article 16 – Liability for External Tools
If Services involve third-party platforms (e.g., advertising networks, analytics, CMS), the Publisher disclaims liability for errors, downtime, or losses caused by such external tools.
Article 17 – Indemnification by the User
The User agrees to indemnify and hold harmless the Publisher against claims, damages, or costs arising from misuse of Services, unlawful campaigns, or breach of these Supplementary Terms.
Article 18 – Term and Termination
These Supplementary Terms apply for the duration of the User’s engagement with the Services. They may be terminated by either Party with immediate effect in case of material breach.
Article 19 – Dispute Resolution
Any disputes shall first be subject to good faith negotiation. If unresolved, Parties may refer the matter to mediation or arbitration before resorting to court proceedings in Hong Kong.
Article 20 – Final Provisions
These Supplementary Terms are complementary to the main Terms & Conditions. In case of conflict, the main Terms prevail. If any clause of this document is declared invalid, the remaining provisions remain enforceable.